"To succeed, planning alone is insufficient. One must improve as well."
- Isaac AsimovNo matter what your goal is in life, be it a professional secretary or the leader of an important association; a creative arts designer, or the owner of a large corporation, as a total person, you must always strive for improvement. For greater career or business enrichment, there are two aspirations that are worthy of attaining. One is effective communication; the other is a positive self-image.I. EFFECTIVE COMMUNICATIONBeing able to communicate with others effectively, makes for better human relationships--and builds your self-esteem. Throughout your business and social communications, always be considerate and polite. As often as possible and reasonable, avoid distractions by giving the person you are speaking with your undivided attention.During a conversation, no matter how important a certain point is, there will be times when the other person is not fully attentive. A good way to hold the listener’s attention is to keep eye contact. And speak slowly. Don’t assume that others can absorb information as quickly as it is spoken. Some are slow to react, so have a little patience.Always make clear, complete statements. A good choice of words leads to less confusion and misunderstanding. When your listener expresses a frown or looks puzzled, ask whether they have a question, or repeat your point.Before speaking it is wise to identify your listener. When possible always consider their age range: teenager, college student, or a senior citizen. Other obvious characteristics may include the hearing or sight impaired person. This prevents the mistake of talking down to them or over their head.Avoid negative impressions. For example: try not to make a habit of telling others your problems. Everyone has problems, some worse than your own.  read more »